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B2B & back office support

Outsource the work,
not the responsibility.

Calling, data entry, chat support and query handling — run from our office in Pilani by a team that is trained, supervised and accountable to you. Hire the output without hiring the headcount.

What we take on

Processes we run for other businesses

Calling partner

Outbound and inbound calling handled by our team — lead follow-up, appointment fixing, feedback calls, reminders and verification.

  • Lead calling and follow-up
  • Appointment and demo scheduling
  • Payment and renewal reminders
  • Daily call reports to you

Data entry partner

Bulk and ongoing data work with a checking layer, so what reaches your system is usable rather than something you have to clean again.

  • Bulk data entry and cleanup
  • Catalogue and product data
  • Invoice and record digitisation
  • Format conversion and sorting

Chat process

Live chat and message handling across WhatsApp, website chat and social inboxes, with responses in your tone and your rules.

  • WhatsApp and website chat
  • Instagram and Facebook inbox
  • Shift-wise coverage
  • Escalation to you when needed

Query handling

Customer questions, complaints and order issues answered on time — the work that quietly decides whether people come back.

  • Order and delivery queries
  • Complaint logging and follow-up
  • Ticket closure tracking
  • Weekly summary of common issues

Greeting & broadcast messages

Festival wishes, offer announcements and customer touchpoints designed and sent on schedule, so your list does not go cold.

  • Festival and occasion greetings
  • Offer and campaign broadcasts
  • Creative design included
  • Scheduled sending

Back office support

The recurring admin work that keeps getting pushed to the end of the day — done by someone whose job it actually is.

  • Order processing and dispatch entry
  • Billing and record keeping
  • Vendor and buyer coordination
  • Report preparation
Why outsource to us

Cheaper than a hire, steadier than a freelancer

  • No hiring risk — no recruitment, no notice periods, no replacement gaps
  • Trained team — we run training and recruitment ourselves, so staffing is our problem, not yours
  • Supervised work — a team lead checks output before it reaches you
  • Scale up or down — season heavy, month light, adjust as you go
  • One point of contact — you talk to one person, not a rotating call centre
How we start

Four steps to going live

1 · DiscussYou explain the process, volume and working hours.
2 · PilotA small batch first, so both sides see the quality.
3 · Set upTeam assigned, scripts and formats agreed, reporting fixed.
4 · RunDaily or weekly output with reports, reviewed monthly.

Managing domestic and international processes taught me one thing — a team is only as good as the person checking its work. Here, that check never gets skipped.

Yogendra SinghFounder, Primenex Solutions

Would rather hire your own people?

We also recruit and train staff for these exact roles and place them on your payroll.

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